Word file merge does not work - Error in the application

Aspose.Words App Product Family
1

Hello,

I would like to report a problem with the Word file merge function.

I am trying to merge two Word files, but the operation does not complete successfully. After selecting the files and starting the merge process, the system shows the following error message:

“Error in the application.”

Because of this, I am unable to complete the merge.

Could you please check this issue and let me know how I can resolve it?

Thank you.

2

@dommag6d
Thank you for the feedback. We appreciate your interest in our product.

We’re sorry you encountered the “Error in the application” message while using the Merger tool.

To investigate the cause, could you please attach the two Word files you tried to merge (or a small sample that reproduces the issue) and, if possible, note their formats and sizes? Once we have the files, we will forward the case to our technical team for analysis.

We apologize for the inconvenience.

3

@dommag6d
Thanks for your feedback.

We apologize for any inconvenience caused.

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID: APPS-3580

As soon as this issue is resolved, you will be notified via this forum thread.

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

If you have any other questions, please write to us.
We will be glad to be of service to you.

4

Hello,

thank you for your reply.

This issue does not seem to be related to two specific files. In my case, the merge function does not work with any Word files I upload. I have tried different Word files, but the result is always the same: the tool always returns the message “Error in the application.”

Therefore, the problem appears to affect the merge function in general, rather than a particular pair of files.

I would also like to specify that I am using the service through my company account under the user its@specialspa.it, and that we have an annual subscription .

Please let me know how this issue can be resolved as soon as possible.

Best regards,