Free Support
We are developers ourselves and understand how frustrating it is when a technical issue or a quirk in the software stops you from doing what you need to do. We’re here to solve problems, not create them.
This is why we offer free support. Anyone who uses our products, whether they have bought them or are using an evaluation, or using it for free deserves our full attention and respect.
Free Support Benefits
To give all customers the best possible support service, all Aspose support plans offer the following benefits:
- Be part of a community of over 600,000 users and learn from their questions and experiences. Our support is managed through the support forum. You can search to see if someone has already asked the question you have and learn from the answers.
- Get help from the people who know the most about the products. Our support forum is managed by support and product developers. No one knows more about the products than they do. By putting you in touch with them directly, we also make sure that they fully understand how you use the product so that they can make it better.
- Know that you are as important as everyone else. Our support operates on a “first come, first served” basis. Questions are answered in the order they come in. We do not cherry-pick questions based on who asked them or how easy they are to deal with.
Availability
Free support and updates to the free apps are available to all customers.
Pricing
Free support is free of charge.
Conditions
All support is subject to fair usage; all our users are equal. Attempts to jump ahead in the queue are discouraged.
All support is managed through the support forum. Any attempts to “fast track” your support request (for example by calling our Sales telephone lines or emailing an Aspose team member) will not expedite your request. By using our forums you are in direct contact with the developers who deal with your issues.
We make no promises about when we will be able to get back to you or when we will have a solution or answer to your question, but we pride ourselves on being proactive. We work hard to respond to our customers as quickly as possible.
No estimations on when a fix can or will be delivered will be given at any point. If an estimated date is supplied, then it cannot be guaranteed and should not be relied upon for internal planning.
Free support has worked well for us for many years, so it is unlikely that we will change it, but we maintain the right to do so at any time, without notice.
Using the Forum
To use the support forum, you need to have an account. If you do not have one already, create an account at Containerize.IdentifyServer.
The account gives you access to the support forum across all of our websites where you can ask questions. The forum is organized by product category with separate strands for reporting issues with the website and feature or product requests.