Server Error on Aspose Online PPT to PDF Converter

Aspose.Slides App Product Family
1

Hello,

I am encountering an Internal Server Error for a specific PPT file with a Mathematical equation.
Please find the below input file and error message image:

AptosIssue.zip (44.6 KB)

2

@aakanksha76

Hi, you reported an internal server error when converting a PPT file that contains a mathematical equation using the Aspose online converter [1].

To investigate further, could you provide the following details?

  • The exact Aspose Slides Cloud API endpoint and HTTP method you are using for the PPT‑to‑PDF conversion (e.g., /slides/{name}/convert/pdf).
  • The full request you sent (including headers, query parameters, and body) and the complete error response you received (status code and response body).
  • Whether the same PPT file converts successfully using the Aspose online web UI, or if the error occurs only via the API.

With this information we can reproduce the issue and determine the next steps.

3

Api endpoint: https://products.aspose.app/slides/conversion#

4

@aakanksha76

You reported an internal server error when converting a PPT file that contains a mathematical equation using the Aspose Slides online converter.

To investigate, please provide:

  • The exact API request you sent (full endpoint URL, HTTP method, headers, query parameters, and body) and the complete error response (status code and response body).
  • Whether the same PPT file converts successfully using the Aspose Slides web UI, or if the error occurs only via the API.

With this information we can try to reproduce the issue and follow up here. [1]

5

Full endpoint: Online PowerPoint to PDF Converter
Error occurs using the Aspose Slides web UI also.

6

@aakanksha76
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESAPP-2120