.msg Editor stopped working?

The MSG-Editor isn’t working correctly. It says “signal is aborted without reason” and we cannot upload the files. Any fix?

“The service is temporarily unavailable. It is either overloaded or under maintenance. Please try later.”

@ChrisDerBosshafteOberboss

Please compress the problematic/source file in a ZIP format and share with us here. We’ll then further look into this scenario.

New WinRAR-ZIP-Archiv.zip (4,5 MB)

Thank You! I attached the file. This is the editor I am trying to use:

@ChrisDerBosshafteOberboss
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): EMAILAPP-820

In fact this is true also for EML editor, and it produces the same error message even without uploading any file. Just clicking “Create Email” returns the same error message.

1 Like

@msakharov

This issue is reproduced at our end. We are further investigating it. You’ll be notified in case of any update.

@msakharov

Your both issues are now fixed. Please try the web apps again.

thank you very much, it works again! <3

@ChrisDerBosshafteOberboss

You’re welcome.

Thank you! Very happy with the support!

1 Like

@msakharov

Glad to hear that!