I am editing an uploaded image to Aspose.app site. I get the results but cannot download the results. I have clicked the ‘green’ results button but see no download link as advertised, Also Aspose states that I can create a download link but also see no link anywhere. Can anyone tell me where and how to do this.
Thank you
We cannot reproduce this issue at our end. Please take a look at this screenshot.png (31.1 KB). Could you please share the problematic file and the steps to reproduce the issue. We used this image editing application.
Thank you for responding… I am using the very same editing app that you show in the screenshot. but when I click on the Get results I don’t get that screenshot ever, the page just doesn’t change to the download page. I am using Safari in Ventura. I will try a diff browser and respond back. Thank you!
Sorry, I forgot to ask…
I cannot seem to find a direct link to the editing page ‘Aspose.app’. Each time I click any link I always end up with a page regarding API’s etc. Please tell me where is the editing page located directly. There is no link that I can find that’s direct to the application page you show in the screener. It too me close to an hour to find it last night! Thanks!
I apologize, we were unable to comprehend above information. Could you please explain it with more details?
Please use this editing app.
Solved: !st problem …
Ok! I have found the first problem regarding the access to the editor: It should be 'products.aspose.app. I was using asps.app to get to the editor. Your response solved this problem
Solved: 2nd Problem:
The issue is Safari Browser does not send the processed image to ‘Download Now’ page. I switch to a ‘Chrome Browser’ (Vivaldi) and every worked as it should.
All Solved:
Good to know that your issues are resolved.
We cannot reproduce this issue on Safari as well. Take a look at this screenshot.jpeg (192.4 KB).
Is it common for an image to take 30 minutes to process? I see this happening much so far. I am using Mac Ventura with Chrome Browser (Vivaldi)
Processing time depends on document and it’s content. Please share the problematic file.
Link to file of type that I am processing… not sure if I’m doing this correctly. Please advise!
My processed pictures are rendered with 1/3 missing on the right-side which is replaced with white…I am not sure how to send a picture attachment to this forum… I have given an icloud link … is that correct?
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): IMAGINGAPP-1403
You can obtain Paid Support services if you need support on a priority basis, along with the direct access to our Paid Support management team.