File with Thai fonts are converted incorrectly
AT-MEF-EN00099 - 00 - Thai Character PDF conversion Test (2).docx (11.2 KB)
Thank you very much for your feedback.
Could you please provide us with more details about your case? What app did you use? Please provide us with a link to the website. And maybe send us the input file. This information will help us understand your situation better. We will try to reproduce the conversion of the input file to the output file and research the problem.
I apologize for any inconvenience caused.
If you have any other questions, please write to us.
We will be glad to be of service to you.
Several Thai characters convert wrong, see attached example. The input file was created in Microsoft Word.
thai character.png (190.1 KB)
@everaldo
Thank you for your feedback.
We have reproduced the issue and opened the following new ticket in our internal issue tracking system. We will deliver the fix according to the terms mentioned in Free Support Policies.
Issue ID(s): APPS-2783
Hello,
Do you have an estimated date for resolving this issue? We have a new Thai client who needs to use it.
@everaldo
Thank you for your inquiry regarding the timeline for your task.
Please note that all requests are processed in the order they are received. The completion time can vary significantly depending on the complexity of the task, ranging from a couple of days to several months.
While I cannot provide a specific estimate for your request, I can certainly inform our developers of your keen interest in a timely resolution.
Thank you for your understanding.
If I purchase paid support, do you have an estimated date to fix the issue?
Thank you very much for your feedback again.
I apologize for any inconvenience caused.
I have forwarded your ETA question to our specialists.
As soon as the answer is ready, you will be notified via this forum thread.
If you have any other questions, please write to us.
We will be glad to be of service to you.
Thank you very much for your ETA question.
Our specialists inform that all requests are processed in the order they are received, in accordance with the terms specified in the Free support Policies. And yes, when receiving Paid Support Services, support is provided on a priority basis.
I apologize for any inconvenience caused.
If you have any other questions, please write to us.
We will be glad to be of service to you.
Thank you for the opening a ticket to address the issue. I appreciate your efforts and look forward to the fix. Best regards!
Do you have any feedback about this issue?
If I pay for support, can you provide an estimate deadline to fix the issue?
@everaldo
Thank you for your patience while we investigated this matter further. After a detailed analysis, we’ve confirmed that the issue occurs because the specific function needed to process your document is currently disabled. This is due to its high system resource consumption, which is why we enable it only in select cases.
We’re actively working on optimizing this function to reduce its resource usage. While this is a complex task with no definitive ETA yet, we’ve decided to make it available by default for all paid users. This change will be rolled out by the end of next week.
We truly appreciate your understanding and will keep you updated on any progress. If you have any further questions, please don’t hesitate to ask.
@everaldo
We’re glad to inform you that the functionality you requested is now fully implemented and available in production.
However, due to the significant computational resources required for this feature, it is currently enabled only for paid users.
We understand this might not be the ideal solution for you, and we’re still working on optimizations to make it more widely available in the future.
Thank you for your patience and understanding. Let us know if you have any questions!
What version was the feature released in? How do I enable it in my environment?
@everaldo
I now understand there may have been some confusion. Please note you’ve contacted the support forum for Aspose.Words web applications (available at Online Apps, On Premise and Cloud Solution for Word Documents). Since your question was about document conversion, we assumed you were referring to our Conversion web app.
However, based on your question about versions, it seems you might actually be asking about the Aspose.Words class library. If that’s the case, I’d be happy to transfer this discussion to the appropriate support forum for the library.
Could you please confirm:
- Are you asking about our web application, or
- Are you referring to the Aspose.Words class library?
This will help us direct your inquiry to the right team for faster resolution.
Hello,
Sorry for the confusion, but I’m referring to the Aspose.Words class library.
This topic has been moved to the related forum: File with Thai fonts are converted incorrectly (094664) - Free Support Forum - aspose.com