File with Thai fonts are converted incorrectly
AT-MEF-EN00099 - 00 - Thai Character PDF conversion Test (2).docx (11.2 KB)
Thank you very much for your feedback.
Could you please provide us with more details about your case? What app did you use? Please provide us with a link to the website. And maybe send us the input file. This information will help us understand your situation better. We will try to reproduce the conversion of the input file to the output file and research the problem.
I apologize for any inconvenience caused.
If you have any other questions, please write to us.
We will be glad to be of service to you.
Several Thai characters convert wrong, see attached example. The input file was created in Microsoft Word.
thai character.png (190.1 KB)
@everaldo
Thank you for your feedback.
We have reproduced the issue and opened the following new ticket in our internal issue tracking system. We will deliver the fix according to the terms mentioned in Free Support Policies.
Issue ID(s): APPS-2783
Hello,
Do you have an estimated date for resolving this issue? We have a new Thai client who needs to use it.
@everaldo
Thank you for your inquiry regarding the timeline for your task.
Please note that all requests are processed in the order they are received. The completion time can vary significantly depending on the complexity of the task, ranging from a couple of days to several months.
While I cannot provide a specific estimate for your request, I can certainly inform our developers of your keen interest in a timely resolution.
Thank you for your understanding.