File with Thai fonts are converted incorrectly (094664)

Aspose.Words App Product Family
1

File with Thai fonts are converted incorrectly

AT-MEF-EN00099 - 00 - Thai Character PDF conversion Test (2).docx (11.2 KB)

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@everaldo

Thank you very much for your feedback.

Could you please provide us with more details about your case? What app did you use? Please provide us with a link to the website. And maybe send us the input file. This information will help us understand your situation better. We will try to reproduce the conversion of the input file to the output file and research the problem.

I apologize for any inconvenience caused.

If you have any other questions, please write to us.
We will be glad to be of service to you.

3

Several Thai characters convert wrong, see attached example. The input file was created in Microsoft Word.

thai character.png (190.1 KB)

4

@everaldo
Thank you for your feedback.
We have reproduced the issue and opened the following new ticket in our internal issue tracking system. We will deliver the fix according to the terms mentioned in Free Support Policies.

Issue ID(s): APPS-2783
5

Hello,

Do you have an estimated date for resolving this issue? We have a new Thai client who needs to use it.

6

@everaldo
Thank you for your inquiry regarding the timeline for your task.
Please note that all requests are processed in the order they are received. The completion time can vary significantly depending on the complexity of the task, ranging from a couple of days to several months.
While I cannot provide a specific estimate for your request, I can certainly inform our developers of your keen interest in a timely resolution.
Thank you for your understanding.

7

If I purchase paid support, do you have an estimated date to fix the issue?

8

@everaldo

Thank you very much for your feedback again.

I apologize for any inconvenience caused.

I have forwarded your ETA question to our specialists.
As soon as the answer is ready, you will be notified via this forum thread.

If you have any other questions, please write to us.
We will be glad to be of service to you.

9

@everaldo

Thank you very much for your ETA question.

Our specialists inform that all requests are processed in the order they are received, in accordance with the terms specified in the Free support Policies. And yes, when receiving Paid Support Services, support is provided on a priority basis.

I apologize for any inconvenience caused.

If you have any other questions, please write to us.
We will be glad to be of service to you.