MERGER->hi, i bought premium, but program is sayng, that i must buy premium for meger over 5 files
@angel_at_finvision.cz
We’re sorry for the inconvenience and thank you for sending us feedback on this issue. According to your description, you still receive the message ‘You need to purchase the Premium version to merge more than 5 files’ when using the Premium version. This may be due to one of the following reasons:
- Premium access is not properly activated on your account
Please make sure that you have successfully completed the payment process and that you are logged into the same account that you used to purchase the Premium Edition. - Cache or browser problem
We recommend clearing your browser cache or trying a different browser for access. - System delay
In rare cases, the system may take some time to process your subscription activation. If the problem has just occurred, you can wait a few moments and try again.
To further assist you in resolving the issue, please provide the following information:
Whether you have confirmed that you are logged into the correct account.
Whether you have tried clearing your cache.
If you have checked the above and the problem persists, we will check and resolve it for you as soon as possible. In the meantime, we have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): CELLSAPP-4246