Hello,
I am experiencing an issue with the Docx to Txt Converter. Whenever I try to use it, I receive one of the following errors: “Error in application” or “Service is under maintenance. Please check back shortly.”
This issue has been occurring since April 20.
Could you please look into this and advise?
Thank you.
@vohm
Thank you for your feedback. We appreciate your interest in our product.
We understand that you are encountering “Error in application” or “Service is under maintenance. Please check back shortly.” when using the Docx to Txt Converter since April 20. This issue has been escalated to our engineering team for investigation. If possible, please attach a screenshot of the error message so we can have more details.
We apologize for the inconvenience.
@vohm
Thanks for your feedback.
We apologize for any inconvenience caused.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID: APPS-3587
As soon as this issue is resolved, you will be notified via this forum thread.
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
If you have any other questions, please write to us.
We will be glad to be of service to you.