Design broken error when converting word file to pdf

It was converted to pdf by converting Aspose Words to the site below. (Refer to
Attachment 1.JPG (79.4 KB)

Attachment2.JPG (77.3 KB)

, Attachment 2)
Convert Files Online - Word, PDF, HTML, JPG And Many More

There is a broken part of the design. Please check it.

Thank you for your feedback.
Due to our policy, we do not retain customer files. Therefore, we kindly request your original *.doc file to initiate the analysis. Please share the document file used in this conversion, and we will endeavor to identify and rectify the issue.

We apologize for any inconvenience this may cause.

The word file extension is doc.
I converted it to docx and attached it.
Is there a way to deliver the doc file because the doc is the original?
12월_CJONE_삼성카드_Invoice(투썸 더블적립).docx (43.4 KB)


Is there a way to deliver the doc file

Yes, you can archive it and attach as a *.zip file.

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): APPS-2041

12월_CJONE_삼성카드_Invoice(투썸 더블적립).zip (26.7 KB)

Thank you.
I attached the doc file.

Thanks for the original file.

What’s the progress?

The issue is in the queue, it is already assigned to a specific developer. Once he solves the issues he is currently working on, he will move on to your issue. I told him that you are interested in resolving your issue as quickly as possible, I hope this will motivate him and speed up the process.

We thank you for your patience and apologize for your wait.