Conversion not working

Paid for a premium account to increase file size to 50mb. File for conversion is 28mb. Trying to convert .fbx to .pdf. Keep getting this error:

Oops! An error has occurred.

Uncaught Error. {“errors”:{“”:[“Failed to read the request form. Request body too large. The max request body size is 7864320 bytes.”]},“type”:“RFC 7231 - Hypertext Transfer Protocol (HTTP/1.1): Semantics and Content or more validation errors occurred.”,“status”:400,“traceId”:“00-795c5599ab3ec3f337ddd358f92a04d0-ba388e3d4022f8cc-00”}

@geauxou

Could you please share the app link and the problematic file (please upload the file on some cloud storage e.g. Google drive)?

@geauxou
Thanks for the details. This issue is reproduced at our end. Therefore, we have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): CADAPP-1666

A post was split to a new topic: DWG to SVG conversion issue