Can't Login to my paid service

Aspose.Email App Product Family
1

paid for the service but when I try to login it gives me this error
{“errorMessage”:“Unexpected internal error occured. Error was automatically reported to the support team.”,“errorType”:“ErrorDto”}

2

@Rio001010

Please confirm if amir.maher0@gmail.com is the email address you used to sign up/pay for the web app.

3

yes, it is
the one I used to pay and to login and when I login it gives me this
Screenshot 2024-08-20 134755.png (15.6 KB)

4

@Rio001010
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): EMAILAPP-848
5

his address ought not be published in the clear like that

6

@migger

Could you please share more details? What issue you are facing?

7

you have put his email address clear text into this post. (that’s bad)

screenshot (18.8 KB)

8

@migger

We already answered your queries in this thread.

9

Hey, I’ve run into similar login hiccups before. Clearing the browser cache or trying a different browser usually helps. If not, raising a ticket with Aspose support gets a quick fix—they can check your account on their end. Hope it sorts out soon!

10

@KaithyGen

Thanks for sharing your experience. Yes, sometimes cache could be a reason.