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There is no editable file after uploading to Editor

Hello, I’ve tried uploading a word doc (via drag and drop, and upload) several times, in different formats – docx, doc, dotx – and each time the editor box is empty. This is the link I am using https://products.aspose.app/words/editor

The file is there as, even though I can’t see it, I can download it as a PDF. The PDF looks weird – half of the image is off the page, and it’s low res. What am I doing wrong? Thank you!


we cannot reproduce this issue using a sample Word file, please have a look at this screenshot.PNG (420.5 KB)
and this source file - sample.zip (11.4 KB). Can you please share the problematic Word file?