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Problem with the font in Word to PDF conversion

I’m looking for a docx to PDF converter and I’ve tried your online converter. The result seems interesting… excepted that the output loses its font information and is entirely in Courier! The document I’ve tried uses Arial, so I think there should be no problem with this font.
Is it a limitation of the online converter or is it a bug?
Thanks for the help

This topic has been moved to the related forum: https://forum.aspose.com/t/problem-with-the-font-in-word-to-pdf-conversion/224319.