I have the premium plan - why won't it let me merge more than 10 word documents

Aspose.Words App Product Family
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I have the premium plan - why won’t it let me merge more than 10 word documents

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@Jimk100189
Thank you for bringing your concern to our attention.
We understand how important it is for you to have access to the premium features, and we apologize for any inconvenience this may have caused.
Please give me some time to gather the necessary information.

3

@Jimk100189
Thank you for your patience.

I appreciate your understanding as I clarify the situation regarding your subscription. According to our sales team, you have purchased the Premium GroupDocs.Total App, which is causing the limitations you are experiencing with the Aspose App.

Additionally, it appears that you also have an active Free Subscription for Aspose app .
To resolve this, you have two options: you can either upgrade your Aspose App or choose to refund the GroupDocs App and purchase the Aspose App product instead.

Please let me know how you would like to proceed, and feel free to reach out if you have any further questions or need assistance.

4

Hi

I paid for the premium upgrade but I can´t to convert my files because send the message that
there is a problem with the size of files and again send me to make the upgrade,
Could you help?

5

@CIBINIMSS
Thank you for your patience. We are currently investigating the issue and working to resolve it as quickly as possible.

In the meantime, we kindly ask you to try clearing your browser’s cache, as this step often helps refresh your account data and may resolve the problem. To assist you, here are the keyboard shortcuts for a hard refresh in various browsers:

  • Google Chrome: Ctrl + Shift + R (or Shift + F5)
  • Mozilla Firefox: Ctrl + F5
  • Microsoft Edge: Ctrl + Shift + R
  • Internet Explorer: Ctrl + F5
  • Opera: Ctrl + Shift + R
  • Safari: Command + Option + R

Alternatively, you can clear the cache through your browser’s settings. If the issue persists after clearing the cache, please let us know, and we will continue to assist you.

We apologize for any inconvenience caused.

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@CIBINIMSS

Following up on our previous conversation, we have confirmed that your subscription is active and in good standing, so there should be no issues on that end.

I wanted to personally check in to see if performing the cache clearance we recommended earlier helped to restore your access to the paid services? Your feedback will help us determine the next steps.

Thank you for your patience and cooperation.