Hello,
I am a subscribed user of the Aspose Word Merge online tool.
Since yesterday, I am experiencing a malfunction when trying to merge Word documents.
Here is what happens:
- I select and upload multiple Word (.docx) files.
- The files appear correctly in the upload area.
- After a few seconds, all uploaded files disappear automatically.
- The upload area becomes empty.
- The “Merge” button cannot be used.
As a result, I am unable to merge any documents.
I have already tried:
- Refreshing the page
- Repeating the upload multiple times
- Checking my internet connection
- Using the same browser session again
The issue persists.
Could you please verify whether this is a temporary service issue or something related to my account?
The tool is currently unusable for me.
Thank you in advance for your assistance.
@dommag6d
Thank you for your feedback. We appreciate your interest in our product.
We understand that after uploading your Word documents in the Merger tool, the files disappear and the Merge button becomes unavailable. This issue affects your ability to merge documents.
As a subscribed user, we will verify your account status and investigate the problem. Please attach a small sample of the files you tried to merge (or a few test files) so our team can reproduce the behavior.
In the meantime, please try clearing your browser cache and reloading the page, as this often resolves temporary access issues for paid accounts.
We will analyze the situation and keep you updated.
We apologize for any inconvenience caused.
@dommag6d
Thanks for your feedback.
We apologize for any inconvenience caused.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes with high priority.
Issue ID: APPS-3492
As soon as this issue is resolved, you will be notified via this forum thread.
If you have any other questions, please write to us.
We will be glad to be of service to you.
@dommag6d
We have great news! The issue you reported earlier (filed as APPS-3492), which was preventing the application from working, has been successfully fixed.
Thank you for bringing this to our attention and for your patience. We truly appreciate you being our customer. You can now return to using the Merger app without any problems.
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